‌Custom Italian Galaxy Aurora Style Black Walnut Epoxy Resin Office Desk‌-HTM-3

We take product packaging very seriously and follow strict packing standards to ensure safe transportation. However, transit-related damage may still occur due to factors beyond our control.

To protect your rights, please report any damage within 3 days (72 hours) of receipt. We will review each claim based on the specific circumstances and make every effort to achieve the best possible outcome for your project.

As the consignee, you should at minimum inspect the outer packaging before signing for the delivery. Any visible issues—such as footprints, dents, impact marks, crushed corners, or board/carton damage—must be clearly noted on the delivery note / proof of delivery (POD) at the time of receipt, and supporting photos should be retained whenever possible.

Please note: if visible damage is not recorded on the delivery note at the time of delivery, it may be deemed as “received in good condition,” which could result in loss of eligibility for compensation.

• Free supply of touch-up paint or wood wax oil
• Guidance on proper product use and care

• Normal wear and tear
• Damage caused by improper maintenance or care
• Damage from external factors
• Any damage caused by pets

1. Protect from water stains Wipe up spills immediately using a soft cotton or microfiber cloth. Do not use abrasive or corrosive cleaning chemicals.
2. Avoid direct sunlight and heat sources Sudden temperature changes, excessive humidity, or extremely dry environments may cause warping or cracking.
3. Use protective pads Do not place hot or damp items directly on the surface without protection. We recommend using tablecloths, placemats, or coastersto prevent permanent marks.